Last Updated: June 2026
Live Again is an AI memorial companion service operated by Goldstein EQ LLC, located at 23805 Edgehill Dr, Beachwood, OH 44122. You can reach us by email at sam@goldsteineq.com or by phone at (216) 516-1659.
We collect the following types of personal information when you use our service: your name, email address, phone number, uploaded media (including photos, videos, voice recordings, text messages, and writings), payment information, and usage data related to how you interact with our platform.
We use the information we collect to create and maintain your AI memorial companion, process payments, communicate with you about your account and service updates, and improve our services. We use your data only for the purposes described in this policy.
All media you upload is used solely to train your personal AI companion. Your uploaded content is encrypted both at rest and in transit using industry-standard encryption. We never share your uploaded media with third parties and we never use it for any purpose other than creating your AI companion. Your memories are yours alone.
We may send SMS messages related to customer support, service updates, and account information. You can opt out of text messages at any time by replying STOP to any message you receive from us. Message frequency varies depending on your account activity. Message and data rates may apply depending on your mobile carrier plan. Your phone number and SMS consent data will not be sold, rented, or shared with any third parties for their marketing purposes.
We do not sell your personal data. We share data only with service providers necessary to operate the platform, including payment processing, cloud hosting, and AI model training infrastructure. These providers are bound by strict confidentiality agreements and may only use your data to perform their services for us.
Your data is retained for as long as your account is active. If you wish to delete your account and all associated data, you can request this at any time by contacting us at sam@goldsteineq.com. Upon receiving a deletion request, we will remove your data within 30 days.
All data is encrypted using industry-standard encryption protocols. Access to personal data is restricted to authorized personnel only. We regularly review our security practices to ensure your information remains protected. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time. When we make changes, we will notify users via email and update the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Goldstein EQ LLC
23805 Edgehill Dr, Beachwood, OH 44122
Email: sam@goldsteineq.com
Phone: (216) 516-1659